Legal Notice

01Identification details and website ownership

In compliance with the duty of information set out in Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), and in line with current regulations on personal data protection and e-commerce, the following general and legal information about the company that owns this website is made available to users, visitors and clients:

Company name / Owner

VITOSER SOLUTIONS S.L.

Tax Identification Number (N.I.F. / C.I.F.)

B99480352

Registered Office

Calle Marcelino Álvarez, 50012 Zaragoza (Zaragoza), Spain.

Direct Contact Email

info@telecaretraining.com

Main Domain

https://www.telecaretraining.com

Trade Name and Registered Trademark

TELECARE TRAINING®

Registration

Company registered in the Zaragoza Commercial Register.

Any formal communication, request or legal notice addressed to VITOSER SOLUTIONS S.L. must be sent to the postal or email address given above.

02Purpose and scope

2.1. Purpose

This document governs the terms, general conditions, legal notices and policies on access, browsing, use, interaction and purchasing that apply to the website accessible at www.telecaretraining.com, and to all its subdomains, folders, extensions, mobile apps, APIs, dashboards, user interfaces and linked web platforms (hereinafter jointly the “Platform” or the “Website”), exclusively owned by VITOSER SOLUTIONS S.L.

2.2. Scope and Acceptance

Simply accessing, browsing, requesting information or using the tools, services, simulations or platforms hosted on the Website automatically confers the status of User (whether visitor, client, student, teacher, educational centre or corporate user).

User status implies full, informed, express and unreserved acceptance of each and every clause of this Legal Notice in the exact version published by VITOSER SOLUTIONS S.L. at the moment the User accesses the website. If the User does not agree with all or part of these conditions, they must immediately refrain from browsing, accessing, registering or using any service or content offered on this site.

03General conditions of access, browsing and user conduct

3.1. Nature of Access

Access to the general public information on the Website is free for Users, without prejudice to the cost of connecting through the telecommunications network of the User's internet provider.

Certain areas, software applications, social-care simulation modules, virtual classrooms or licence management tools are reserved exclusively for registered users and/or authorised clients under a prior subscription or contract.

3.2. User Obligations and Responsible Conduct

The User formally undertakes to use the Website and its content diligently, correctly, appropriately and lawfully, in accordance with current legislation in Spain and the European Union, morality, public order, generally accepted good practice and these conditions.

It is expressly prohibited for the User to engage, by act or omission, in any of the following conduct:

1. Illegal or Harmful Use: Using the Website for unlawful, harmful, fraudulent or misleading purposes, or in ways that damage the rights and interests of VITOSER SOLUTIONS S.L., the TELECARE TRAINING® brand, other users or any third party.
2. Attacks on IT Security: Introducing, running, storing, spreading or transmitting computer viruses, trojans, worms, spyware, malicious code, logic bombs, exploits or any other software or physical/logical system intended to interrupt, destroy, limit, alter, spy on or overload the operation of the Platform or its servers.
3. Denial-of-Service Attacks: Carrying out actions aimed at causing Denial-of-Service (DoS/DDoS) attacks, or any other manoeuvre intended to saturate the bandwidth, processing or memory of the company's servers.
4. Unauthorised Access: Attempting to access, breach, tamper with, force or bypass security mechanisms, authentication, firewalls, tokens, keys, admin areas, databases or other users' accounts without express written consent.
5. Impersonation and Code Injection: Impersonating any natural or legal person, unlawfully using someone else's credentials, or carrying out code injection (SQL injection, cross-site scripting – XSS, etc.) in forms or input fields.
6. Automated Data Extraction (Scraping): Developing, using or running robots, spiders, crawlers, data mining tools (data mining), scraping, or any automated or manual method to extract, collect, copy or index the content, software, databases, source code or structure of the Website without prior express written authorisation.
7. Identifier Tampering: Altering or tampering with HTTP headers, IP addresses or identifiers to hide or disguise the origin of any transmission or communication sent through the Website.

04Intellectual and industrial property (Protection of TELECARE TRAINING®)

4.1. Full Ownership of Assets

VITOSER SOLUTIONS S.L. is the sole owner, or holds the corresponding exclusive licences and authorisations, of each and every Intellectual Property and Industrial Property right, copyright (copyright), trade secrets and database rights over all the elements that make up the Website and the platform TELECARE TRAINING®.

By way of example but not limitation, the following are protected by national and international law:

• Distinctive Signs and Trademarks: The trademark TELECARE TRAINING®, its logos, emblems, slogans, trade names, corporate colours, typefaces and identity elements.
• Software and Technology: Source code, object code, compiled code, software architecture, simulation engines, databases, flowcharts, algorithms, scripts, libraries, connectors and configuration files.
• Design and Interface: The graphic design, look and feel, user experience (UX/UI), CSS layout, animations, diagrams, images, illustrations, photographs, audio files, videos and interactive simulations.
• Educational Content and Methodology: Texts, manuals, teaching guides, social-care protocols, case studies, telecare call simulations, questionnaires and educational material.

4.2. Reservation of Rights and Prohibited Exploitation

Making the Website available or granting access, licences or subscriptions does not in any case imply the waiver, transfer, assignment, rental, sale or total or partial licence of those rights by VITOSER SOLUTIONS S.L.

It is strictly prohibited, without the prior, express written authorisation of VITOSER SOLUTIONS S.L., is any form of:

• Reproduction, copying, duplication, distribution, rental or lending.
• Public communication, making available, disclosure, broadcasting or transformation.
• Decompilation, reverse engineering (reverse engineering), disassembly (disassembling), dismantling or extraction of the source code or the functional design of the software and simulations.
• Creation of derivative works based on the software, methodology, content or simulations of TELECARE TRAINING®.
• Removal, circumvention or tampering with the copyright notice, watermarks, digital signatures, licences or technical protection devices on the Platform.

4.3. Express Prohibition on Use for Training Artificial Intelligence (AI)

It is expressly prohibited to use any content, text, image, audio, video, source code, database or simulation hosted on the Website for the training, development, fine-tuning (fine-tuning), refinement, testing or feeding of Artificial Intelligence (AI) models, neural networks, language models (LLMs), machine learning algorithms (Machine Learning) or third-party generative AI tools without a separate written agreement signed by the legal representative of VITOSER SOLUTIONS S.L.

05Registration, credentials and confidentiality

To access certain services or private areas of the TELECARE TRAINING® platform, the User or client entity must provide true, accurate, complete and up-to-date information.

1. Safekeeping of Credentials: The User is solely responsible for keeping their access keys, usernames and passwords confidential.
2. Non-transferability: Accounts are strictly personal and non-transferable. Assigning, selling or lending credentials to third parties outside the purchased licence is prohibited.
3. Reporting Unauthorised Access: The User must immediately and clearly notify VITOSER SOLUTIONS S.L. at info@telecaretraining.com of any unauthorised use of their account or any security breach they become aware of.
4. Liability for Account Use: VITOSER SOLUTIONS S.L. will not be liable for damage, harm or loss caused by unlawful use of credentials due to the User's failure to keep them safe, negligence or carelessness.

06Disclaimer of warranties and limitation of liability

VITOSER SOLUTIONS S.L. makes every technical, organisational and maintenance effort to ensure the continuity, availability, accuracy and security of the Website. However, to the maximum extent permitted by applicable law, VITOSER SOLUTIONS S.L. does not guarantee and is not liable for damage of any kind that may arise from:

6.1. Continuity and Technical Operation

• Unavailability, outages, slowness, interruption, maintenance failures or suspension of the Website or Platform for reasons beyond its control.
• Incidents, technical faults, or power or telecommunications outages attributable to hosting, cloud infrastructure or internet service providers (ISPs).
• Technical incompatibilities between the Website and the browsers, operating systems or devices used by the User.

6.2. IT Security and Malicious Code

• The presence of viruses, malware, trojans or harmful elements introduced into the systems by third-party attackers despite reasonable industry-standard security measures having been taken.
• The consequences of cyberattacks, unauthorised access or data leaks caused by large-scale attacks by third parties outside the organisation.

6.3. Unlawful or Fraudulent Use

• Improper, negligent, fraudulent or unlawful use, or use contrary to these conditions, by Users of the Platform's content, simulations or tools.
• Opinions, content or data entered by users in forums, text fields or collaborative tools on the website.

07Links policy (Hyperlinks)

7.1. Links to Third-Party Websites (Outgoing Links)

The Website may contain hyperlinks, banners or buttons that redirect to websites run by independent third parties. VITOSER SOLUTIONS S.L. has no control over the content, privacy policies, terms of use or security of those external sites and therefore accepts no liability whatsoever for their content, accuracy or availability.

Such links are included purely for information and do not imply any recommendation, association, sponsorship, endorsement or business relationship between VITOSER SOLUTIONS S.L. and the owners of the linked pages.

7.2. Links to the Website from Third Parties (Incoming Links)

Linking to this Website from third-party pages containing unlawful, immoral or defamatory information or content, or content contrary to public order, is prohibited.

The following are also not permitted:

• The technique of framing that displays the Website within frames on another site.
• Creating deep links directly to files or software without going through the home page.
• Making false, inaccurate or misleading statements about VITOSER SOLUTIONS S.L. or the TELECARE TRAINING® brand.

08Right of exclusion, suspension and blocking

VITOSER SOLUTIONS S.L. reserves the right to deny, suspend, block or withdraw access to the Website and/or the Platform's tools, without notice or compensation, for Users who:

1. Breach any of the obligations or prohibitions in this Legal Notice.
2. Engage in activities that put the security, stability or technical and commercial reputation of the Platform at risk.
3. Make fraudulent use of licences, accounts or logins.

This is without prejudice to any civil, criminal or administrative action VITOSER SOLUTIONS S.L. may take to recover damages suffered.

09Changes and updates to the website

VITOSER SOLUTIONS S.L. reserves the right to modify, update, extend, remove, suspend or limit at any time, unilaterally and without prior notice:

• The presentation, configuration, design, content, code, simulations and services of the Website.
• This Legal Notice and Terms of Use, to adapt them to legislative or case-law changes, technical developments or changes in company strategy.

Any change takes effect as soon as it is published on the Website. The User's continued browsing after changes are published constitutes express acceptance of them.

10Personal data protection and cookies

VITOSER SOLUTIONS S.L. strictly complies with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

Personal data provided by the User while using the Website will be processed in accordance with our Privacy Policy.

For detailed information on the use of data storage and retrieval files on devices, see our Cookie Policy.

11Notices and requests

All communications, requests or claims relating to the Website or the conditions of this Legal Notice must be made in writing to have legal effect, through the following channels:

Email

info@telecaretraining.com

Post

VITOSER SOLUTIONS S.L., Calle Marcelino Álvarez, 50012 Zaragoza, Spain.

12Severability

If any clause, provision or section of this Legal Notice is declared null, invalid, ineffective or unenforceable, in whole or in part, by a competent court or administrative body, this will not affect the validity of the remaining clauses. The affected provisions will be replaced or interpreted so as to achieve as closely as possible the economic and legal purpose intended by VITOSER SOLUTIONS S.L.

13Applicable law and jurisdiction

13.1. Applicable Law

This Legal Notice, the terms of use and any contractual or non-contractual relationship arising from access to or use of the Website shall be governed and interpreted entirely in accordance with Spanish law.

13.2. Competent Jurisdiction

To resolve any conflict, dispute, disagreement, controversy or claim that may arise from or relate to the interpretation, performance, execution or breach of this Legal Notice or the use of the Website:

1. B2B / Professional / Entity Relationships: Where the User accesses or contracts as a professional, business, legal entity, educational institution or public authority, the parties expressly and voluntarily submit, explicitly waiving any other jurisdiction that may apply by law, to the exclusive jurisdiction of the Courts of the city of Zaragoza (Spain).
2. Consumers and End Users: Where the User is legally a Consumer under consumer protection law (Spanish Royal Legislative Decree 1/2007), territorial jurisdiction will be determined strictly in accordance with the applicable mandatory rules (the courts of the consumer's domicile).